Beam Screens Support

Updated October 20, 2026

Need help with Beam on iPhone or iPad? Email donnoel@icloud.com.

Getting started

Beam Screens requires a Beam account with access to a workspace. Sign in using the method associated with your account. Your organization's Beam administrator manages workspace access and permissions. A compatible Beam Player and display are required to operate physical signage.

Media and publishing

Add media to the Library, choose a playlist, arrange its contents, and assign it to your screen. Saving edits does not publish them. Review the playlist and affected screens before publishing, then check for a fresh Player report confirming the update.

Screen status

The app displays the latest available Player report. An offline or stale report does not prove that a TV has stopped playing. Configured Players continue playing cached content during ordinary network outages. Advanced scheduling and workspace administration are available in Beam web.

Player setup

Use Set up Player to scan the setup code on your TV. Enable camera and Bluetooth access when prompted, keep your phone near the Player, and follow the setup instructions. The app confirms readiness only after it receives the expected Player evidence.

When contacting support

Include your app version and build from iOS Settings, the affected screen name, the approximate time, and the exact error message. Do not send passwords, sign-in codes, Wi-Fi credentials, or private media.

Delete your account

1. Open the account menu in Beam and choose Delete Account. If you cannot enter a workspace or are waiting for approval, choose Delete an existing account on the sign-in screen.
2. Verify your identity using the sign-in method associated with the account, then review the account shown. Verification is valid for ten minutes.
3. Type DELETE and choose Permanently delete account. This permanently removes your personal Beam profile, Beam sign-in, and workspace memberships.

Company workspaces, screens, playlists, shared media, and cached signage content remain with the company. Your personal identifiers are removed from account activity. If you are the last active Platform Administrator, assign another active Platform Administrator first.

If Beam reports that deletion has started but could not finish, keep the deletion screen open and retry. If you close it, reopen account deletion on the same device to resume the saved recovery, available for up to seven days. Contact donnoel@icloud.com if you need help. Signing out or uninstalling the app does not delete your account.

Privacy and account access

For workspace access, start with your organization's Beam administrator. For privacy questions, contact donnoel@icloud.com. See the Beam Privacy Policy for retention, recovery, and deletion details.